Fannie Mae issued Servicing Guide Announcement SVC-2016-02 (Announcement). This Announcement: clarifies requirements with respect to HAMP incentive payments; updates the maximum number of allowable days within which routine foreclosure proceedings are to be completed; and announces a new telephone number (1-800-2FANNIE) for contacting Fannie Mae. The new telephone number replaces multiple phone numbers, including the Customer Contact Center, Servicer Support Center, Investor Reporting and Fannie Mae Regional Offices.
