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Mortgage Servicing Quality Control

Professional and Secure Audit Services

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Servicing Reviews

Ensure Compliance

Compliance is crucial when it comes to Mortgage Servicing. TENA’s experienced team of servicing auditors examine your individual servicing records to ensure overall adherence to applicable statutory and regulatory requirements from agencies such as Fannie Mae, Freddie Mac, FHA, VA, CFPB, State Compliance and more.

TENA’s servicing audit process utilizes loan level reviews such as Foreclosure, Loss Mitigation, ARM Adjustments and Servicing Transfers to gauge compliance with regulatory requirements. 

Areas of Inquiry (AOI)

To make certain that audit results will be statistically valid, over two dozen key servicing functions can be targeted during the selection process. Each of these targeted areas are referred to as an Area of Inquiry (AOI). Sophisticated selection algorithms ensure that all impacted AOIs and all servicing “Life Events” applicable to the subject servicing portfolio are reviewed and analyzed. AOIs incorporated into a typical mortgage servicing audit include, but are not limited to:

  • ARM Adjustments and Conversions
  • Bankruptcy Requirements 
  • Claims 
  • Collections/Defualt 
  • Escrow/Tax/Insurance
  • Foreclosure
  • Loss Mitigation Efforts 
  • Property Management 
  • Paid in Full 
  • Payment Processing 
  • Servicing Transfers 

Analyze Trends

Strong reporting tools are a key factor when performing Servicing Quality Control. TENA combines recent and historical audit findings to produce trend analyses, enabling servicers and to identify and measure the effectiveness of procedures and establish remediation when necessary. 

TENA Web Services (TWS)

With TENA’s cloud-based platform, TENA Web Services (TWS), clients are able to manage the remediation process for audit findings and receive audit results electronically on any device with a web browser. 

Generate reports, assign audit findings, create and monitor action plans and more, with no additional cost to TENA clients. Read more about TWS here. 

Contact us today to get started on your Servicing Quality Control reviews!

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Explore All Our Mortgage Audit Services

TENA covers every step in the mortgage review process, from Pre-Funding to Post-Closing to Servicing, and more! 

Pre-Funding QC

Pre-Funding Audits

Credit, collateral, capacity & compliance are reviewed to identify issues prior to funding the loan, all with standard turnaround times of 48 hours or less.
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SECONDLOOK Audit Software

Bring Your Audits In-House

For nearly 4 decades, TENA's SECONDLOOK Software has been the preferred choice for lenders performing their own audit processes.
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Post-Closing QC

Post-Closing Audits

TENA's Audit Solutions cover the guidelines of all applicable agencies and types of mortgages, from Fannie Mae, Freddie Mac, FHA, VA, RHS and more.
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TENA Web Services (TWS)

TENA Web Services (TWS)

TENA Web Services (TWS) is a cloud-based platform to manage the remediation process and reporting of audit findings.
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Servicing QC

Servicing Audits

File based and procedural reviews are conducted to address all aspects of the loan servicing process.
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QC Plans & Specialized Audit Services

QC Plans & MERS Reviews

Customized QC plans, MERS reviews, and more to meet the specific needs of any lender or servicer.
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